STRATEGI MANAJEMEN STAFT HOTEL DALAM PELAYANAN UNTUK MENINGKATKAN KEPUASAN TAMU

  • Ni Putu Putri Indah Pertiwi
    Institut Pariwisata dan Bisnis Internasional, Bali, Indonesia
  • Ni Made Erin Prabayanti
    Institut Pariwisata dan Bisnis Internasional, Bali, Indonesia
  • I Gusti Ayu Melistyari Dewi
    Institut Pariwisata dan Bisnis Internasional, Bali, Indonesia
Issue Vol. 1 No. 3 (2023): MSJ-November
Release 18-11-2023
Section Articles
Pages 81-86
DOI doi.org/10.61942/msj.v1i3.26
PDF 81-86
Abstract

The hospitality industry, as the backbone of tourism, places staff management as a key element of operational and service success. This article reviews strategies and best practices in hotel staff management, exploring how to create a work environment that enhances productivity, maintains a balance between staff needs and guest satisfaction, and deals with the changing dynamics of the industry. Through a holistic approach, hotels are expected to optimize work team performance, including skills development, innovative training, and a motivating work environment. The research methodology used a qualitative approach with in-depth literature analysis. The results underscore the crucial role of staff management in creating a solid foundation for operational success and guest satisfaction in the competitive hospitality industry.

Keywords
communication supervisor employee
How to Cite (APA)
Pertiwi, N. P. P. I., Prabayanti, N. M. E., & Dewi, I. G. A. M. (2023). STRATEGI MANAJEMEN STAFT HOTEL DALAM PELAYANAN UNTUK MENINGKATKAN KEPUASAN TAMU. MSJ : Majority Science Journal, 1(3), 81–86. https://doi.org/10.61942/msj.v1i3.26
Licensing & Copyright
Creative Commons License
Artikel ini didistribusikan di bawah lisensi Creative Commons Attribution-ShareAlike 4.0 International (CC BY-SA 4.0).

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