STRATEGI MANAJEMEN STAFT HOTEL DALAM PELAYANAN UNTUK MENINGKATKAN KEPUASAN TAMU
DOI:
https://doi.org/10.61942/msj.v1i3.26Keywords:
communication, supervisor, employeeAbstract
The hospitality industry, as the backbone of tourism, places staff management as a key element of operational and service success. This article reviews strategies and best practices in hotel staff management, exploring how to create a work environment that enhances productivity, maintains a balance between staff needs and guest satisfaction, and deals with the changing dynamics of the industry. Through a holistic approach, hotels are expected to optimize work team performance, including skills development, innovative training, and a motivating work environment. The research methodology used a qualitative approach with in-depth literature analysis. The results underscore the crucial role of staff management in creating a solid foundation for operational success and guest satisfaction in the competitive hospitality industry.
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